Subject Line (Length):
[First Name], Thank you for signing up for the Bestwestern.com e-Newsletter (75)
Brand Name: 
Delivery Date: 
06/19/2010
Critique: 

Nothing says good customer experience marketing more than a personalized email. That’s one of the best practices Best Western uses with its messaging welcoming new subscribers to its email newsletter. The company greets customers with a friendly subject line and shows how it can make guests feel welcome beyond their hotel stay. Best Western spells out what consumers will receive from the newsletter and introduces its loyalty program – all in one message. That’s not all. The company also provides a link for subscribers to update their profile to help the brand further tailor its messages. Now that’s what I call putting customer first.

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